Privacy Policy

1. Information We Collect

We collect information you provide directly, information created during orders and support requests, and limited technical information generated when you use the website.

• Identity and contact details such as name, email address, mobile number, billing details, shipping address, company name, tax details, and delivery instructions.
• Order, payment, and fulfillment records such as products ordered, invoices, receipts, payment status, refund history, and courier or delivery updates.
• Account, communication, and support records such as messages, complaints, reviews, quotations, wholesale inquiries, and recovery requests.
• Technical and usage data such as IP address, browser type, device data, cookies, session activity, page interactions, and security logs.

2. How We Use Your Information

• Operate the H&S Nexus platform, process orders, verify payments, and complete delivery or release of goods and services.
• Manage retail and wholesale inquiries, quotations, order confirmations, order changes, cancellations, replacements, returns, and refunds.
• Provide customer support, fraud screening, account protection, dispute handling, bookkeeping, and legal compliance.
• Improve website performance, product selection, content relevance, and platform security.
• Send service messages and, where permitted, promotional or remarketing communications.

3. How We Share Information

We do not sell personal information. We share information only when needed to operate the platform or comply with law.

• Payment processors, banks, and fraud-control providers to authorize, settle, review, or reverse transactions.
• Couriers, riders, warehouses, and logistics partners to fulfill retail and wholesale deliveries.
• Technology, analytics, communication, customer-service, and infrastructure providers that support the website and operations.
• Professional advisers, insurers, auditors, and government or regulatory authorities when required for legitimate business, tax, legal, or compliance purposes.
• Brand, vendor, or supplier partners when a transaction, quotation, or support request requires coordination with them.

4. Cookies and Similar Technologies

We use cookies, session technologies, and similar tools to keep the website functional, remember preferences, secure user sessions, measure performance, and improve product discovery and checkout experience.

You may control cookies through browser settings, but some site functions may no longer work properly if essential cookies are blocked.

5. Retention and Security

We keep personal information only for as long as reasonably necessary for fulfillment, support, legal compliance, dispute resolution, tax and accounting records, fraud prevention, and internal business operations.

We apply reasonable organizational, physical, and technical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, misuse, or loss.

6. Your Rights

Subject to applicable law, you may request access to your personal information, ask for correction of inaccurate or incomplete information, object to or limit certain processing, request deletion or blocking where legally allowed, and withdraw consent for optional marketing communications.

You may also lodge a complaint with the National Privacy Commission of the Philippines if you believe your data rights have been violated.

7. Cross-Border Processing and Minors

Some service providers may process information outside the Philippines when needed to host systems, process payments, or operate support and logistics services. When this happens, we require handling consistent with applicable privacy and security standards.

The platform is intended for users with legal capacity to transact. If a minor uses the platform, the transaction must be made under the supervision or authority of a parent, guardian, or duly authorized representative.